A compilation of any information that you need to know from us.
Frequently Asked Questions
What is the warranty period for your timepieces?
Our luxury watches come with a comprehensive 5-year international warranty that covers manufacturing defects. This warranty is valid from the date of purchase and includes free servicing for the first two years.
How often should I service my watch?
We recommend servicing your timepiece every 3–5 years to ensure optimal performance and longevity. For watches with complications, more frequent servicing may be advisable. Our certified watchmakers use only genuine parts during servicing.
Are your watches water-resistant?
Yes, all our watches feature water resistance ranging from 30 meters to 300 meters depending on the model. However, we recommend avoiding exposure to water during activities like swimming or diving unless specifically designed for such use.
Do you offer customization options?
We offer limited customization options for select models, including bespoke engraving and strap personalization. For more extensive customizations, we invite you to visit our flagship boutiques where our specialists can discuss exclusive personalization services.
How can I verify the authenticity of my watch?
Each of our timepieces comes with a certificate of authenticity and a unique serial number registered in our global database. You can verify your watch's authenticity through our official website or by visiting any authorized dealer.
What materials are used in your watch cases?
We use only premium materials including 316L surgical-grade stainless steel, 18k gold, platinum, and in some limited editions, advanced ceramics and titanium. Each material is meticulously finished by our master craftsmen.